Simply Superheroes Exchange Policy
For Apparel Products
If you wish to make an exchange for a different size or an entirely different t-shirt or apparel item, please email us in advance to discuss which shirt you would like in the exchange to make sure it is available.
Please note: this exchange is only available within 7 calendar days from receipt of original apparel item.
There is a re-shipping fee to send the customer the exchanged apparel, depending on their location:
United States - $5.00
Canada - $6.00
Mexico - $6.00
United Kingdom, Portugal, Spain, France, Germany, Netherlands - $7.00
Japan - $8.00
Australia - $9.00
The customer will be notified of this fee when discussing the
process of the exchange. The fee will be collected before the exchange
is made. The customer will return original apparel item to be exchanged
at the customer's own expense.
For Non-Apparel Products
Similar to apparel, an exchange will only be available within 7 calendar days from the receipt of original item.
For an exchange to occur, the original item must be returned in its original condition.
Re-shipping fee will be determined based on the weight of the item being returned for exchange.
The customer will be notified of this fee when discussing the process of the exchange. The fee will be collected prior to the exchange. The customer will return original item for the exchange at the customer's own expense.
Any change in this policy will be updated here.
We welcome your questions and comments: